RETURN POLICY
Renewal Revitalize Return Policy
Last updated: 23.05.2024
Welcome to Renewal Revitalize!
We strive to offer high-quality products and a satisfying shopping experience. Below is our return policy which governs returns and refunds.
Please note that as a Sweden-based brand, Swedish law regarding cosmetic products applies.
1. Return and Refund
1.1 Right of Withdrawal:
- If you are not completely satisfied with your purchase, you have the right to cancel your purchase within 30 days of receiving the product. Please note that this right of withdrawal does not apply to cosmetic products if the seal has been broken. Contact us for return instructions.
1.2 Product Condition:
- Returned products must be unused, in the original packaging, and in the same condition as you received them. For cosmetic products, the seal must remain unbroken to be eligible for a return.
2. Return process
2.1 Contact Customer Service:
- To start the return process, please contact our customer service at info@renewalrevitalize.com. State your order number and the reason for the return.
2.2 Return shipping:
- You are responsible for the return shipping costs if the return is not due to an error on our part. We recommend using a trackable shipping service to ensure the return reaches us.
3. Refund
3.1 Processing of Refunds:
- Refunds are processed within 14 days after we receive and review the return. The refund is made using the same payment method that was used at the time of purchase.
3.2 Shipping and Handling costs:
- Shipping and handling costs are not refundable unless it is a faulty or damaged product.
4. Faulty or Damaged Products
4.1 Error or Damage:
- If you have received a faulty or damaged product, please contact us immediately. We will replace or refund the cost of faulty or damaged products.
5. Legal Rights and Obligations
5.1 Compliance with Swedish Law:
- As a Sweden-based brand, Renewal Revitalize complies with Swedish law regarding cosmetic products. You have the right to receive products that are safe to use and correctly labeled with information on their intended use and safe application.
6. Contact Us
- For further questions or to initiate a return, please contact our customer service at info@renewalrevitalize.com.
Thank you for shopping at Renewal Revitalize. We value your trust and strive to make your shopping experience as smooth as possible.